Is my payment information secure?
The details provided to Mr.Needs will not be shared with any third parties under any circumstances. All data is subject to rigid data protection regulations. All details entrusted to Mr.Needs are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.
What if there’s a problem with my order?
If there are any issues with your order at all, please reach out to our team at firstname.lastname@example.org where we will be available Monday to Friday to help you resolve your issues as soon as possible.
What delivery options are there?
We offer the following delivery options: standard delivery, express delivery, scheduled delivery. Please check further details about the shipping times from the checkout page.
Do you ship worldwide?
Yes, we ship our products globally.
How can I track my shipping?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! If you need more detailed information, please shoot us an email at email@example.com and we'll help you out!
Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at firstname.lastname@example.org and we will respond within 24 hours to assist with the process. *This is not applicable for face masks.