We offer 100% money back guarantee on all the products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or a refund as preferred.
Our returns policy timeframe is 30 days fro when an order arrives at your address. Customers will be responsible for paying return shipping costs. Please feel free to contact us about returns at firstname.lastname@example.org if you are unsatisfied with your order-please contact our support and we will do our best to help you out!
Refunds to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded. While returning the product, the shipping charges will be beared by the customer.
Orders can be cancelled or modified 6 hours after the order is placed. No changes to the order can be made after that time period as the order will be processed and shipped out.
*Not applicable on all our face masks due to hygiene purposes and the nature of the product (medical-grade face mask). We cannot process any returns or refunds in this case.